Refund Policy

Last updated: 17/10/2026

We want you to buy with peace of mind. This is our cancellation and refund policy for projects and plans.

1. First 7 days: 100% refund

If you change your mind within 7 days of payment, we refund 100%, no questions asked. This is your right of withdrawal under art. 49 of Brazil's Consumer Protection Code, and we apply it to all our clients.

2. Day 8 to day 15: satisfaction guarantee

• If we have not yet delivered the first design proposal, we refund 100%.
• If we have already delivered it, we refund 50%, which covers the work done up to that point.

3. After day 15 or once the project is approved

There is no refund, because the work is done or well advanced. But we do not leave you alone: you keep the revisions included in your plan and the post-delivery support to fix any error.

4. Monthly plans (hosting, maintenance, marketing)

• You can cancel them at any time, from your panel or by writing to us.
• We do not charge the following month. The current month already paid is not refunded, except within the first 7 days of the first subscription.

5. What is not refunded

• Domains, licences, templates or third-party services we buy in your name at your request, once purchased.
• Fees charged by payment providers or your bank for currency conversion, unless the law says otherwise.

6. How to request a refund

Write to info@webmediatreaming.com or open a ticket from your panel with your order code (for example, EST-1A2B3C). We confirm within 2 business days and refund through the same payment method within 10 business days. The time for the money to appear depends on your bank or payment provider.

7. Refund currency

We refund the same amount and in the same currency in which you were charged. Exchange-rate changes between payment and refund are not compensated.

8. Sellers

If an order is refunded during the guarantee period, the seller commission linked to that order is cancelled.